Connecting element between b&m and our customers

The customer requirements are the benchmark for the quality of our products and services. The worldwide use and marketing of our products require the consistent maintenance and further development of a high level of quality.

We achieve this through a systematic, internationally standardized and certified quality and environmental management system in accordance with DIN EN ISO 9001:2015, IATF 16949 and DIN EN ISO 14001:2015, which continuously checks results, compares them with objectives and implements improvements (PDCA). In addition to continuous product and process optimization, this includes in particular the continuous qualification and further training of our employees.

We systematically analyze error causes and eliminate them effectively and sustainably. For this purpose, our trained specialists have state-of-the-art measuring and testing methods and a modular CAQ system at their disposal, which is applied throughout the whole b&m Group.


  • Certified quality and environmental management with system at all b&m locations
  • High level of product and service quality
  • Consistent implementation of customer-specific requirements throughout the entire supply chain
  • Continuous improvement of products, services and processes
  • Modern test and measuring equipment combined with expert knowledge
  • Efficient and integrated CAQ system in all b&m locations

Our services

Quality Administration (QA)

  • Maintaining and developing the quality and environmental management system
  • Key figures management
  • Audit program management
  • Product safety management
  • Definition and tracking of improvement measures

Quality Planning (QP)

  • Advance quality planning and inspection planning for incoming goods inspections and production inspections
  • Management of initial sampling according to Automotive Standard (PPF according to VDA or PPAP according to QS9000)
  • Creation and maintenance of IMDS data
  • Risk analyses using FMEA methodology
  • Analysis and implementation of quality related customer-specific requirements

Quality Control (QC)

  • Incoming goods inspections
  • Production inspections
  • Initial sample inspections
  • Tests to support cause analyses as part of complaints management
  • Tests and analyses for development- and customer projects
  • Test equipment management incl. measuring system analyses

Quality Engineering (QE)

  • Planning and implementation of supplier audits within the scope of supplier development
  • Planning and implementation of internal audits
  • Customer and supplier complaints management
  • Use and implementation of the Automotive Core Tools